- Clearly state what you plan on doing next with the information you’ve just been given, and if you expect or wish to have that employee participate and remain involved in some way.
- State what your next action will be, and ask for or suggest a next action for them, thereby creating collaboration for resolution between you.
- Ask if they agree, or if they have a better idea (they often will! They’re closer to the problem!)
- Last, set a time when you’ll have a follow-up conversation to update each other; set a date for another D5M.
- Before it arrives, take the action you agreed to take.
- When you have your follow-up conversation, speak of another agreement on the next step in the process until the issue has been taken care of.
http://www.lifehack.org/articles/communication/learn-to-finish-conversations-well.html
