Executives need to stop looking at IT projects as technology installations and start looking at them as periods of organizational change that they have a responsibility to manage.
http://harvardbusinessonline.hbsp.harvard.edu/hbrsa/en/issue/0611/article/R0611J.jhtml;jsessionid=ZI5G4OQONIVHKAKRGWCB5VQBKE0YOISW?type=F
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