It isn't often you get something from your boss that makes you think. I got this tidbit in my MOR meeting a couple of weeks ago and it's been drifting through my mind.
He asked me how many times do you have to communicate something before people get it. Take a guess.
I bet you're wrong. 13 times. Thirteen freakin' times.
Think about that the next time you're rolling out a new app or process. Sheesh.
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