"The key difference between marketing for growth and acting like a monopolistic utility is one of posture. Do you spend time doing things to your customers or for your customers? When someone calls tech support, are you viewing it as a chance to do something for them, or to get rid of them to cut costs?
One of the reasons small is so much more important than big is that people who think small have the power and flexibility to do things for their customers."
http://sethgodin.typepad.com/seths_blog/2006/10/to_or_for.html
Popular Posts
-
I've learned a great many things over the past month... "friends" at work are not neccessarily friends, people you thought wer...
-
Brad Dalton is the first to admit his theory is far-fetched: that bacteria could account for odd light emissions, as well as the reddish hue...
-
Somewhere along the way I learned about this magic trick. It was probably from one of those “Owl” magazines you used to get for free or an e...
-
Lots of funny stuff today. Tim, check this one. http://www.penny-arcade.com/view.php3
-
Some interesting tidbits about Lynchs Mulholland Drive , as well as David Bowies next movie apperance. http://www.crowdsurfer.com/index.php3...
-
“We see it doing its thing, starting to fight against ordinary gravity,” Adam Riess of the Space Telescope Science Institute said about the ...
-
I'm always fascinated by ways to get stuff done, particularly at work. It's changed quite a bit since I've been in my current r... -
Good, good movie in every sense of the term. 8/10. http://www.newvoyages.com
-
The first thing that you have to know is this book is long. Too long, actually, but by less than you'd think at 933 pages (on my iPad). ...
