IBM announced on Thursday the release of software that intends to replace humans on perennially understaffed computer help desks. The software, called Virtual Help Desk, incorporates an artificial intelligence component that can understand complaints in normal prose - typed, not spoken - and fix the problem, said John Richards of IBMs eBusiness support division. IBM bills the program as a ``self-help, self-healing and self-diagnostic tool, released as part of its ongoing ``autonomic computing technology billed under the name Project eLiza.
http://dailynews.yahoo.com/h/ap/20010712/tc/ibm_ai_software_1.html
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