Sunday, April 4, 2004

The Experience Economy

Excellent book. Some key take aways:

  • Work is theatre.
  • Act with intention.
  • Cut 95% of unnecessary tasks.
  • The customer is the product.

http://www.amazon.com/exec/obidos/tg/detail/-/0875848192/qid=1081181234/sr=1-1/ref=sr_1_1/102-3679236-6348920?v=glance&s=books
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